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Section: Engineering, Manufacturing Vacancy 227 |
| Post:FM Services Manager (Data Centre)
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Stoke-on-Trent
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| The announcement text: |
This Data Centre role is executed via a team of Direct “THE COMPANY”staff, Outsourced functions, contractor personnel and contact personal plus the direct customer interaction regarding the service delivery aspect will be the personal responsibility of the FM services manager. However it is to be noted that the FM services manager must be able to take full line control of the outsourced services team when escalation procedures require it.
perspective and ensuring the Customer SLA`s are met and satisfaction levels are high.
• To manage and when required to participate in senior level pre sale support activity
• To initiate, negotiate, procure and manage the procurement of FM Services and to motivate the team to delivery services to budget and to QoS when required to participate in senior level pre sale support activity
• To manage the ongoing commercial and service delivery relationship with “THE COMPANY”FM contractors.
• Ensure that “THE COMPANY” contractors are meeting their commercial and KPI goals
• Implement and Manage the UK Service Desk
• Implement and manage a customer satisfaction development plan
• To be instrumental in overlaying a customer services focus on to a strong technical foundation and in transitioning the team to a value added service provider culture.
• Implement and manage an integrated (standard based) operating architecture to embrace processes, procedures and documentation (E.g. ITIL or ISO) that will enable “THE COMPANY”not only to manage assured service levels today but to also plan well in advance for the future capacity needs and to create new services opportunities.
• Via our contractors ensure that the entire fabric and appearance of the entire facility meets the standards conducive with the leading European facilities services provider.
• Be the principle company owner of the “THE COMPANY”assets.
• To seek to maintain the highest standards of technical quality of service by motivation and periodic PPM audits and of the performance of the reactive maintenance service provision.
• Controlling the change management process
• Manage the capacity planning of the London facility
• Developing additional value added facility services
• Ensure that “THE COMPANY”in London are meeting or exceeding Health and safety standards
FOR A FULL JOB SPEC PLEASE CONTACT PAUL STEPHENS AT SYNERGY
For more opportunities, please visit www.synergygroup.co.uk.
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| Contact information |
| Employer: |
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| Email: |
1442@careerbelfast.informnow.com
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| Phone: |
020 7556 9316
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Publication date: 2009-04-07 08:45:53
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